Online services

You can use online services at the surgery to order a repeat prescription, get a sick certificate, get test results, ask about a non-urgent medical problem and view your medical record.

Which online service to use?

There are different online services for different tasks.

Patient Access

Use your Patient Access account (on the Patient Access website or in the Patient Access app) to:

Ask reception staff to give you Online Patients access.

  • View future and past appointments
  • Order a repeat prescription
  • Get your test results
  • View your medical record

See Registering for online services on how to register for this service.


Use your PATCHS account (on the PATCHS website) to:

  • Contact the surgery to ask a question
  • Update your details
  • Order your repeat prescription
  • Order your sick note
  • Request private letter or any medical report

See Registering for online services on how to register for this service.

Registering for online services 

You will need to have a username and password created for you, before you can use our online services.

In order to sign up for online services, simply come into the practice and fill in our ‘Register for Online Services’ form, and we will issue you with login details.

  • For online access to book appointments, you will not need to bring identification.
  • For online access for repeat prescriptions and your medical records, you will need to bring one form of identification.

Forms of identification accepted are:

  • Passport and/or Birth Certificate
  • HC2 certificate
  • Mortgage Agreement
  • Utility Bill
  • Driving Licence
  • Rough sleepers’ identity badge
  • Hostel registration/mail forwarding letter

Register for PATCHS

You can register on the PATCHS website.

All you need to do is provide an email address and set up a password.

For more information on PATCHS you can visit their website.

Registering for someone else on their behalf

You can register for someone else on their behalf (proxy access) if you are a carer or relative.

To register on behalf of someone else, complete the online proxy access request form. You can also download the form and bring it into the practice.

Proxy access needs to be authorised by a GP. The practice will phone or text you to confirm the request has been authorised.

You will then need to bring photo ID and proof of your address to the surgery, where the receptionist will set up your proxy access.

More about Engage Consult 

Use an online form on Engage Consult to tell us about a medical problem or ask an admin question.

If you submit the online form before 2pm Monday to Friday, we will usually respond on the same day.

If you submit the online form after 2pm, we will respond within 48 hours, Monday to Friday.

Engage Consult should not be used for any medical problem that you think is an emergency, including a worsening infection.

Engage Consult should not be used for repeat prescription requests. Use Patient Access instead.


Date published: 17th February, 2017
Date last updated: 3rd April, 2023