Surgery Email Address for patients to use for non clinical queries

You can use the email address below to send your queries via email address.

nhsnwl.patients.zmc@nhs.net

  • Any admin queries via email.
  • Medical Reports
  • Repeat Prescription
  • complaint & Complement

Any clinical queries via this email will not be actioned, please use correct channel for it.

 

About Harrow Collaborative Primary Care Network

As part of the Harrow Collaborative Primary Care Network, we are working together to provide additional primary care services for our patients from a range of local providers including community ... [continue] About Harrow Collaborative Primary Care Network

Access to medical records

The practice is registered with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records

Chaperones

The Surgery prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a “Chaperone”) will be required. This impartial observer will be a practice Nurse or Health Care ... [continue] Chaperones

Complaints and compliments

We welcome all comments on the services provided by the Practice. We are continually looking to turn out patients’ feedback into real improvements in the services we provide. We use ... [continue] Complaints and compliments

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by either: completing a form available from ... [continue] How to register

Infection control statement

We aim to keep our surgery clean and tidy and offer a safe environment to our patients and staff. We are proud of our modern, purpose built Practice and endeavour ... [continue] Infection control statement

Named GP

All patients at [surgery] have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You can still ... [continue] Named GP

Patient confidentiality

The practice complies with the Data Protection Act.  All information about patients is confidential: from the most sensitive diagnosis, to the fact of having visited the surgery or being registered ... [continue] Patient confidentiality

Patient rights and responsibilities

Patient’s Rights We are committed to giving you the best possible service. This will be achieved by working together. Help us to help you. You have a right to, and ... [continue] Patient rights and responsibilities

Practice boundary

Please use the map below to see if you live within our practice boundary.

Privacy

Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Referrals

Why have I been referred? Your GP will discuss with you and, if appropriate, your carer, about why a referral is being recommended. It is usually because your GP wants ... [continue] Referrals

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to the surgery. Alternatively you can complete the online form below. If you ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and should not be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 14th December, 2023